Privacy Policy

This policy applies to any individual who visits our website, books an audit call, signs up as a client, communicates with us by phone, email, or chat, or whose personal information is processed by us in the course of delivering services to a client (for example, the end customers of a Tekmadev client whose calls and messages flow through our installed system).

Where we process personal information on behalf of a client (for example, the client's own customer records inside the unified CRM we install), we act as a service provider (processor). The client is the controller of that personal information and is responsible for collection, lawful basis, and notice obligations toward its own customers. Our Data Processing Addendum, available on request to info@tekmadev.com, governs that relationship.

2.1 Information you give us

• Identity and contact information: full name, business name, role, email, phone number, business address, time zone.
• Commercial information: industry, current monthly revenue range, lead volume, sales process, existing tools, goals.
• Communications: audit call notes, voicemail recordings, email correspondence, SMS and chat messages, support tickets.
• Payment information: billing contact, payment method tokens (we do not store full card numbers; payment processing is handled by our payment processor), tax registration numbers.
• Account credentials and consents you grant us to access third-party platforms (CRM, ad accounts, calendar) for the limited purpose of installing and operating the Growth System.

2.2 Information we collect automatically

• Technical data: IP address, browser type, device identifiers, operating system, referring URL, pages viewed, session duration, approximate location derived from IP.
• Cookies and similar technologies: see our Cookie Policy.
• Call metadata: when the Growth System answers a call on behalf of a client, we may collect call duration, caller phone number, time of call, transcripts, and recordings if recording is enabled and disclosed by the client to its callers under applicable two-party consent rules.

2.3 Information we receive from third parties

• Booking platform: when you schedule an audit call through Cal.com, we receive the information you provide to Cal.com (name, email, scheduling details).
• Public sources: publicly available business information (company size, industry, website) used for qualification.
• Service providers: our sub-processors may relay information necessary to provide the Growth System (for example, GoHighLevel relays CRM events to our dashboard).

We collect personal information for the following purposes. Where required, we do so with your consent. Where we rely on a basis other than consent (for example, performance of a contract or legitimate business interest balanced against your rights), we identify that basis below.

• To respond to your inquiries, schedule and conduct audit calls, and prepare proposals.
• To deliver, operate, monitor, and improve the Growth System for client accounts.
• To bill, collect payment, and meet our tax and accounting obligations.
• To send service-related communications (system status, scheduled maintenance, billing notices).
• To send marketing communications about our services where you have given consent, subject to your right to withdraw at any time under the Canadian Anti-Spam Legislation (CASL).
• To detect, prevent, and respond to fraud, abuse, security incidents, and violations of our Terms of Service.
• To comply with legal obligations and to establish, exercise, or defend legal claims.

We obtain consent before we collect, use, or disclose personal information, except where the law allows or requires otherwise. Where the information is sensitive (for example, financial information or voice recordings), we obtain express consent. Where the information is non-sensitive and the purpose is one that a reasonable person would expect in the circumstances (for example, billing your account), consent may be implied.

You may withdraw consent at any time, subject to legal and contractual restrictions and reasonable notice. To withdraw consent, contact our Privacy Officer at the address in Section 16. Withdrawing consent may affect our ability to provide services to you.

We do not sell personal information. We disclose personal information only to the categories of recipients listed below and only to the extent necessary for the identified purpose.

• Service providers and sub-processors who help us deliver the Growth System (for example, GoHighLevel as the customer relationship platform, Vercel and Cloudflare for hosting and content delivery, Cal.com for booking, payment processors for billing, and analytics or productivity vendors). A current list is available on request.
• Professional advisors (lawyers, accountants, auditors) under duties of confidentiality.
• Government, regulatory, or law enforcement authorities where we are legally required, or to protect our rights, property, or safety, or those of our clients or the public.
• Successors or assignees in connection with a merger, acquisition, financing, reorganization, or sale of all or part of our business. We will use commercially reasonable efforts to require the recipient to honour this Privacy Policy.

We require our service providers to handle personal information in a manner consistent with this policy and applicable law, and we use contracts to bind them to confidentiality and security standards.

Personal information may be stored or processed in Canada, the United States, or other jurisdictions where our service providers operate. When information is processed outside of Quebec or Canada, it may become subject to the laws of the foreign jurisdiction, including lawful access by foreign courts and authorities. We use contractual safeguards and, where appropriate, conduct privacy impact assessments before transferring personal information outside Quebec, as required by Law 25.

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, to provide our services, to comply with our legal and tax obligations, and to enforce our agreements. Typical retention periods include:

• Prospect and audit call information: up to 24 months from last interaction.
• Active client account data: for the duration of the engagement plus 7 years to meet tax and limitation period requirements.
• Call recordings and transcripts processed on behalf of a client: for the period the client instructs us to retain them, then deleted on termination of the engagement.
• Marketing consent records and unsubscribe records: as required by CASL.
• Security and audit logs: typically 12 months.

When personal information is no longer required, we destroy, erase, or anonymize it in accordance with our information disposal procedures.

We use a combination of administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. These include access controls, encryption in transit and at rest where applicable, network and application security controls, vendor due diligence, internal policies, employee confidentiality undertakings, and ongoing security training. No method of transmission or storage is perfectly secure, and we cannot guarantee absolute security.

Subject to limited exceptions under applicable law, you have the right to:

• Access the personal information we hold about you and request a copy.
• Request correction of inaccurate or incomplete information.
• Withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice.
• Request that we cease using or disclosing your information, or destroy it, where retention is no longer necessary.
• Object to direct marketing at any time.
• Lodge a complaint with us or with the appropriate regulator (see Section 17).

To exercise any of these rights, contact our Privacy Officer at info@tekmadev.com. We will respond within the period required by applicable law (no later than 30 days under PIPEDA and Quebec Law 25 in most cases). We may need to verify your identity before processing your request.

If you reside in Quebec, you have the following additional rights under the Act respecting the protection of personal information in the private sector:

• Right to receive information about the purposes of collection, categories of recipients, retention period, and the rights available to you, at the time of collection.
• Right to data portability: to receive your personal information in a structured, commonly used technological format, and to have it transmitted to another party where technically feasible (effective September 2024).
• Right to deindex: to request that we cease disseminating your personal information or that any hyperlink giving access to information by a technological means be deindexed, where dissemination causes serious injury and the right to deindex is not outweighed by the public interest.
• Right to information about automated decision-making: to be informed when a decision based exclusively on automated processing is made about you, the principal factors and parameters that led to the decision, and the right to have the decision reviewed by a human and to submit observations.
• Right to file a complaint with the Commission d'accès à l'information du Quebec (CAI).

Tekmadev has designated Kazi Shajeedul Islam, Founder and Privacy Officer, as the person responsible for the protection of personal information. The Privacy Officer can be reached at info@tekmadev.com.

The Growth System uses automated technologies, including AI voice agents and automated lead qualification, to operate on behalf of our clients. When you interact with our system as a caller, lead, or prospect, your interaction may be processed by automated systems and recorded for quality, training, and operational purposes (where lawful and disclosed by the operating client).

Decisions made by automated systems that have a significant effect on you (for example, qualification scores that determine whether you are routed to a human) are reviewable on request. You may ask for a human review and to submit observations by contacting the Privacy Officer.

Our website uses a limited number of cookies and similar technologies. See our Cookie Policy at /cookies for details, categories of cookies, retention periods, and instructions on how to control them.

Our website and services are directed to businesses and are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will delete it.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to read the privacy policies of each website you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on this page and revise the 'Last updated' date. Where required by law, we will obtain your consent to material changes.

Questions, requests, or complaints related to this Privacy Policy or the handling of personal information by Tekmadev should be sent to our Privacy Officer:

• Kazi Shajeedul Islam, Founder and Privacy Officer, Tekmadev (Tekmadev Innovation Inc.)
• Email: info@tekmadev.com
• Phone: +1 (866) 966-1988
• Registered office: 40 Courtland Ave, Hamilton, Ontario L9B 1X6, Canada

If you are not satisfied with how we have handled your personal information or a privacy concern, you may file a complaint with the appropriate regulator:

• Office of the Privacy Commissioner of Canada (OPC) for federal matters under PIPEDA. priv.gc.ca
• Commission d'accès à l'information du Quebec (CAI) for Quebec residents. cai.gouv.qc.ca
• Office of the Information and Privacy Commissioner of Ontario (IPC) for Ontario public sector or health matters where applicable. ipc.on.ca